PRIVACY POLICY

Grantha Electric Vehicle Pvt. Ltd.

1. INTRODUCTION

Grantha Electric Vehicle Pvt. Ltd. (“Grantha EV”, “we”, “our”, or “us”) respects your privacy and is committed to safeguarding your personal data.

This Privacy Policy explains how we collect, receive, use, store, disclose, and protect personal information when you interact with us—whether through our website (www.granthamotors.com.np), mobile applications, physical showrooms, service centers, or authorized dealership networks across Nepal.

This policy is governed by and drafted in strict compliance with the Individual's Privacy Act, 2075 (2018) and the Individual's Privacy Regulation, 2077 (2020) of Nepal, alongside applicable electronic transaction standards.

By visiting our digital platforms, inquiring about or purchasing our vehicles, or utilizing our service centers, you acknowledge that you have reviewed and understood this policy/operational manual.

1. INFORMATION WE COLLECT

We collect personal data depending on your relationship with Grantha EV and the products or services you request.

2.1 Personal & Identity Data
Contact Details: Full name, gender, date of birth, mailing address, email address, mobile/telephone numbers, and language preferences.

2.2 Vehicle, Telemetry & Service Data
Vehicle Identification: Vehicle Identification Number (VIN), motor/chassis number, registration details, plate number, and model specifications.

Service & Warranty History: Routine servicing logs, maintenance records, spare parts purchases, warranty claims, and battery health diagnostic reports.

1. HOW WE USE YOUR INFORMATION

We process personal information only for legitimate operational, statutory, contractual, and service purposes:

Sales & Ownership: Managing pre-bookings, test drive requests, vehicle sales, ownership registration with transport authorities, and delivery coordination.

After-Sales & Warranty: Scheduling maintenance, processing warranty claims, managing roadside assistance, running battery diagnostics, and executing safety recalls.

Customer Engagement: Responding to inquiries, addressing complaints, providing technical assistance, and evaluating service feedback.

Marketing & Updates: Sending updates on new EV models, battery technology releases, charging station expansion, and promotional offers (subject to your explicit consent).

Legal Compliance: Fulfilling duties under Nepalese tax laws, motor vehicle regulatory mandates, court orders, or lawful authority requests.

1. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar digital trackers to optimize browsing performance, monitor traffic patterns, and secure user sessions.

Essential Cookies: Required for system authentication, core platform navigation, and security functions.

Performance & Analytics Cookies: Help us evaluate platform navigation patterns to improve user interface design.

Preference Cookies: Preserve user choices, including language settings and regional preferences.

You can manage or block non-essential cookies using your browser settings. Restricting essential cookies may affect platform performance.

1. SHARING AND DISCLOSURE OF INFORMATION

Grantha EV does not trade, rent, or sell your personal information to third parties for commercial profit. Information is shared only with authorized partners under standard confidentiality terms:

Authorized Dealerships & Service Hubs: To execute localized test drives, vehicle handovers, routine maintenance, and warranty servicing.

Regulatory Authorities: Government ministries, law enforcement, or tax officials when legally required under the laws of Nepal.

1. DATA SECURITY AND PROTECTION

Pursuant to Section 27 of the Privacy Act, 2075, Grantha EV maintains physical, technical, and organizational measures to safeguard personal data against unauthorized access, destruction, alteration, or disclosure:

Encryption: Encrypted data transmission channels across our digital platforms and databases.

1. DATA RETENTION

We retain personal information only for as long as required to complete the purpose for which it was gathered, including:

Vehicle & Warranty Records: Kept for the active operational lifecycle of the vehicle or as mandated under consumer protection standards.

1. YOUR PRIVACY RIGHTS

Under the Individual's Privacy Act, 2075 (2018) of Nepal, you maintain specific rights regarding your personal data:

Right to Information: Confirm what personal data we process and how it is utilized.

Right to Rectification: Request correction or updating of inaccurate, outdated, or incomplete records.

Right to Consent Withdrawal: Opt out of direct marketing materials at any time.

Right to Erasure: Request deletion of your personal data where retention is no longer legally or operationally required.

To exercise these rights, please contact our Data Protection Officer using the details below.

1. THIRD-PARTY LINKS

Our digital platforms may contain links to external websites (such as charging network maps, banking portals, or social media pages). Grantha EV is not responsible for the privacy practices, content, or security of external platforms. We encourage you to review their respective policies upon visiting.

1. REVISIONS TO THIS POLICY

Grantha EV reserves the right to revise this Privacy Policy to reflect evolving legal mandates, operational updates, or technological changes. Updated versions will be published directly on our website with a revised Last Updated date. Revised version always be applicable for the past or future customers, Unless specific terms and conditions executed before in writing.

1. CONTACT US

For privacy inquiries, data updates, or rights requests, please reach out through our official channels:

Company Name: Grantha Electric Vehicle Pvt. Ltd.

Trade Name: FD MOTORS

Registered Address: Battisputali-09, Kathmandu, Nepal

Privacy & Support Email: ev@grantha.com.np

Telephone: 9865369040

Operating Hours: Sunday – Friday | 9:00 AM – 6:00 PM (NPT)

Disclaimer: All specifications/figures are indicative only and subject to requisite certification(s). Declared certified range figures are under standard testing conditions, actual performance figures may vary depending on various conditions including driving patterns etc